In this age of "click it and ship it", the art of Customer Service and assuring quality can sometimes seem forgotten.
Not here. Remember, our products come with a one year limited manufacturer's warranty, even if you purchase on Chewy.com. So, if you ever have a question or encounter the very rare product issue, we are here for you before and after your purchase.
We'll never leave you hanging.
After months of the “COVID blues”, we all feel the need to stretch our legs and celebrate something.....(safely). Well we have a couple good reasons.
The Grab-N-Gone is back at Chewy.com! So if this is where you typically buy things for your pup, you can get it there.
The Grab-N-Gone Sport is currently 25% off through the summer!
So be sure to continue to "social distance" from your dog's poop with the innovative Grab-N-Gone pickup device of your choice.
Be safe out there!
During this surreal time brought on by COVID-19, it seems the world is turned on its ear, and we have been reminded of the real value of many things we might have taken for granted.
That said, we want you to know we are always here to assist if you ever have questions before or after you buy a Grab-N-Gone.
Some things to be aware of as we adapt to disruptions caused by COVID-19. First, our products are temporarily unavailable on Chewy.com. This is temporary and availability will be resolved in the coming weeks.
The Good news is, we still ship direct to our customers and have had no logistics disruptions to this point.
So remember, with a Grab-N-Gone, you can "social distance" from your pup's poop, and still enjoy a big hug!
We're happy to announce Chewy.com as a new "where to buy" location for the full sized Grab-N-Gone 38" waste pickup device. In this time where it's even more important to avoid exposure to germs, we are super happy to get theses innovative devices in front of many more dog owners. Be safe out there!
As we mentioned late last summer, we've been working hard evaluating our products, listening to our customer's feedback and exploring ways to optimize our build process. Well this has paid off (yea!) and will allow for better pricing to you, our customers.
Although many of theses changes are internal and unseen, they will improve product performance and reliability. The biggest visible change will be the discontinuation of carbon fiber handles. We found through customer feedback and testing, the value did not outweigh the added cost.
That said, the overall incredible function of this innovative, patented device has not changed and continues to delight our customers daily.
So if you've ever wanted a Grab-N-Gone, the best time to buy is now.
The carbon fiber units will be available only while supplies last. Enjoy!
We are happy to be in the November/December issue of AKC Family Dog magazine.
This is the Holiday Gift Guide 2019 issue. You will be the star of that special dog lover in your life when you give them a Grab-N-Gone. It will truly be the gift that keeps on giving year round!
After almost three years and lots of hard work, patent #1 has finally arrived!
Pretty excited and yep, a little proud...
Just in time for the holidays.... Exciting new pricing*!
We have been listening to our customers on how they are using their Grab-N-Gone devices and really appreciate the feedback. To that end, we are going to be making some enhancements. These changes will be geared around giving our customers more options, optimizing the product and offering the best pricing.
A New non-carbon fiber version is in the works!
After our evaluations, we have determined an alternate version of both devices that do not utilize carbon fiber is warranted. We found that although customers really like the aesthetic and weight reduction, finding an alternate material that was visually connected, close in weight and more cost effective made sense.
We have also been working on optimizing our build methods and engineering,
to again, increase efficiency and reduce overall cost while maintaining or increasing quality and performance.
What's happening now?
Since the non-carbon fiber versions won't be available until next year, We are excited to offer the new lower pricing on the current Grab-N-Gone and Grab-N-Gone Sport Carbon fiber models for a limited time. When the new versions arrive, customers will still have the option to get carbon fiber, at the original price.
So if you've been on the fence about getting a Grab-n-Gone for yourself or that special dog lover in your life, there will never be a better time to buy.
*while supplies last.
Exciting things are in the works!
Evaluate and update...
Over the past few months we have been working with our suppliers and build team to optimize our cost, production methods and fulfillment. We have also been using customer feedback on how they use their Grab-N-Gone devices to evaluate and refine theses innovative products.
So what's on the horizon?
Incredible new pricing, design tweaks, optimized fulfillment, but the same awesome features and performance our customers have come to love.
The great news is it's all rolling out within the next few weeks.
Hang on to those leashes!
We are pretty stoked and honored to be featured in this month's Pet Product News magazine. We really appreciate the recognition and look forward to continuing to engage with our customers and potential distributors.